Absolutely! We take pride in our commitment to veganism and cruelty-free practices. Even our sugars are carefully chosen to ensure they’re 100% vegan and have never been filtered with bone char. We meticulously select every ingredient to stay true to our values and ensure the highest standards in our products.

Yes, we are! We don't use any synthetic chemicals in our products nor do we use any preservatives. We use ingredients that are easily recognisable: rice, coffee, cocoa butters, coconut oil, sweet almond oil. We ensure our products are paraben-free and free from any nasties.

The less common ingredients we use which you may not have come across before are:

• Candelilla Wax: Found in our lip balms and tints, this plant-based wax from the Candelilla shrub (native to Northwest Mexico and Southwest U.S.) is a safe vegan alternative with a Low Hazard rating of 0 on EWG. [Read more here]
• Iron Oxide: Used in our lip tints, this naturally occurring mineral adds a lovely rosy hue and has a Low Hazard rating of 2 on EWG. [Read more here]
• Boron Nitride: Included in our lip tints, this naturally occurring mineral provides the perfect slip and shimmer with a Low Hazard rating of 0 on EWG. [Read more here]
  
  We’re committed to creating products that are as pure and effective as possible!

Most of our products are organic: our lip balm, lip tints & coffee scrub are made using organic ingredients.

Handmade Heroes and all of our products are all handcrafted in Malaysia.

Yes, all of our packagings is BPA and worry-free.

With the self-preserving properties of the ingredients we use and the elimination of water, our products have a shelf life of 6 months to 1 year.

Our lip balms, tints, and dry shampoos have a shelf life of 1 year.

Our lip and body scrubs have a shelf life of 6 months. We recommend using our scrubs within 3 months of opening.

Our products are made from natural ingredients and are generally safe, but we recommend consulting with your healthcare provider to ensure they are suitable for you during pregnancy.

Keep in a cool, dry area. Avoid introducing water to the products and always use clean hands (or spoon, preferably).

Introducing water to the products will provide a suitable environment for bacteria to grow and thrive. And we certainly don't want that!

Yes, our products are formulated to be gentle and are free from harsh chemicals, making them suitable for sensitive skin. However, we recommend doing a patch test before using any new product extensively.

We have a lot more products in our pipeline. So stay tuned for that! If you would like to see a natural version of a specific product, feel free to let me know of your requests!

Email us at whatsup@handmadeheroes.my or contact us on any of our social media pages. We love to hear your thoughts!

Our body scrubs require a little bit of water.

In the shower, place a spoonful of body scrub in your palms and add a splash of water. Mix in your hands until it is creamy in texture and luxurious to scrub. Scrub and leave on for 2 to 5 minutes for best results. Shower as per normal and towel dry.

Our body scrubs leave you beautifully moisturised after, so you don't need to apply any lotions or cream!

Yes, absolutely! Our lip tints and balms are crafted from all-natural ingredients, so you don’t need to worry if they end up in your mouth. We steer clear of petroleum and other harsh chemicals, ensuring you can use our products with complete peace of mind.

We retail at Takashimaya, Lilliewoods Social and The Min List. You can drop by to try out; see, smell and touch the full range of our products there! We also have pop-up stores and events every now and then. Follow us on Instagram or Facebook to be kept in the loop!

We use courier delivery for local orders. Shipping fees start from $4.50 for the first 5kg and free shipping is provided for orders above $80.

Our prouducts are stored in warehouses all over the world; the US, the UK, EU, Australia, Japan, Malaysia and Singapore. You may receive the order from our different shipping partners according to where you live. It all depends on the distance you live from the closest warehouse.